Services & support /

Quality service for our customers.

AXXAIR supports its customers in the global cutting, squaring, bevelling and orbital welding process in over sixty countries worldwide.
We place the emphasis on service in this process, which is increasingly customer-centred. This starts with determining the welding parameters in pre-sale phase including the preparation. We then subsequently train the personnel on the equipment to ensure users are capable of dealing with the applications they will have to manage by themselves.

Equipment warranty

From the date of delivery of the equipment, once the warranty card has been returned to us, we apply a 24-month warranty for the mechanical and pneumatic components and twelve months for the electrical and electronic components. All our suppliers are selected against high Quality criteria.

Samples

We produce samples on behalf of our current and prospective customers. You can therefore see the result of welding and even test it yourself to validate it before purchasing. Should you purchase the equipment, we supply the weld report with all the programmes used to avoid having to repeat them.

Training

formation.png

You have acquired an AXXAIR welding set
You already have the equipment and wish to train new employees

You wish to raise awareness of or train your employees in orbital welding before attacking new markets or projects
AXXAIR can arrange, at your request, demonstrations on the entire orbital process, cutting, bevelling, welding and/or training days specifically on using our machines for your applications.

AXXAIR is able to give training sessions under the professional training agreement.

 

Supply chain - logistics

logistique.png

 

We organise 95% of transport on behalf of our customers worldwide, with or without tracking.
We can make your goods available one day after an order for the Cutting and Bevelling ranges and two weeks for the Welding range