Service & support /

Quality service for our customers.


Based out of Houston, TX, AXXAIR USA serves and supports all AXXAIR customers and distributors in North America for the entire AXXAIR product line which includes orbital cutting saws, tube squaring tools, pipe beveling machines and orbital TIG welding systems. We are focused on providing a high quality service in this process while always putting our customers first. This starts by determining the welding configuration and analyzing the necessary preparation during the pre-sale phase. We then train the welders and operators on the equipment to ensure that our users can handle every type of application they might be confronted with in the future.

Equipment Warranty

Once the warranty card we include in the delivery has been returned to us, we issue a 24-month warranty for mechanical and pneumatic components and 12 months for electrical and electronic components. All our suppliers are carefully selected on the basis of the highest quality standards.

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Samples

We issue samples for both our current and prospective customers. You can therefore see the weld result and even test it yourself to validate it before acquiring any equipment. Should you purchase one of our machines, we will send you the weld report with all the programmes used so you do not have to reconfigure them.

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Training

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  • You have acquired AXXAIR welding equipment?
  • You are already equipped and wish to train new employees?
  • You wish to educate or train your employees in orbital welding before approaching new markets or projects?

Upon request, AXXAIR organises product demonstrations on our machines covering the entire orbital process including cutting, beveling and welding. We also offer training days specifically designed to demonstrate the use of our machines for your applications.

AXXAIR is qualified to carry out these training courses within the framework of the professional training agreement.

Request a free demonstration

 

Supply chain - logistics

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We organise 95% of the shipments for our customers all over the world, with or without tracking.
We are able to have your order for our cutting and beveling machines ready one day after it has been placed, orders for our welding equipment can be ready within 2 weeks.